Stay up and running no matter what with BlackFin Square’s Network Operation Center Services.
Your business relies on your network staying up and running, no matter what. Finding the right people with the right skills to staff your network operations center (NOC) can be difficult. You don’t want to repurpose your IT team. They have other priorities to focus on. Hiring additional staff is expensive and it can be difficult to find those with the skills you need.
BlackFin Square is here to help. When you partner with BlackFin Square, you get access to dedicated, experienced, and skilled professionals who ensure you’re operating at peak performance levels 24/7/365. Your networks will run better than ever when they are overseen by our expert team who can handle everything from DDoS Attacks, power outages, network failures, and routing black-holes to the more routine performance monitoring.
Our team provides unequaled Tier I support, with Tier II availability. They are CCNA Cisco certified or higher and Tier I is not scripted. Rather, you get “real thinkers.” They monitor everything from local news and conditions to your network’s real-time performance to quickly and accurately diagnose and repair your network should things go wrong. They also work hard to prevent any problems from occurring in the first place through preventative maintenance and monitoring.
Our escalation pyramid is also unmatched. You have directors and executives at your disposal if you ever feel like you’re not getting the support you demand and deserve. Once the incident is resolved, we continue working with the provider on steps to prevent issues from reoccurring and to mitigate the impact of future events. We want to ensure that you are happy with your NOC support and services every step of the way.
Our team also keeps an eye out for your bottom line. Your telecom contracts most likely come with clauses that guarantee a certain level of service and, if that service is not delivered for any reason, offer a credit for the time of the outage or poor service. Whenever there are network outages or service degradation on the part of your service provider, we submit for these service level agreements and goodwill credits on your behalf. You never have to worry about leaving money on the table when you partner with BFS. We save you time as well. Our team monitors this process to make sure it’s closed correctly with billing audits to ensure your credits are applied.
When you partner with BlackFin Square for your Network Operation Center Services, you not only save time and money but you also get the peace of mind that comes with knowing your network cares for 24/7/365. So you’re free to worry less about managing your infrastructure and focus more on growing your business.