Packaging technology providers and leaving them for you to manage is far from forward-thinking. It’s why we think beyond being a leading edge, 100% vendor neutral partner for Global Networks, Unified Communication, Cloud and Colocation.
It means not only delivering the technology edge you need, but with proven providers who can work together to turn a technology edge into a competitive strength.
It’s also why BlackFin Square doesn’t just package the solutions you need and leave you to manage them. Rather, as the leading facilitator of global network and infrastructure services, we’re your single point of contact. We serve as your 24/7 support and escalation team, moving with the same urgency you’d expect from your own IT staff.
In short, we help manage your network and infrastructure provider solutions so you can focus on generating revenue and growth. And that, to us, is truly forward thinking.
Your technology needs and IT and communications solutions are complex enough, without having to immerse yourself full-time in the technology details, strengths and weakness, compatibility and pricing structures of every provider solution.
Fortunately, we have a BlackFin Square Proprietary Process designed to relieve you of the pressures of assessing, evaluating, managing and maintaining it all, day in and day out. It’s a proven process that runs simply, smoothly and efficiently, empowering you to easily make key IT and communications decisions and to focus more on your core business.
BlackFin Square provides the networks you need to leverage your company’s strengths and maximize growth. Whether you have multiple offices in two countries or around the world, we deliver leading edge, single-source solutions across multiple vendors and platforms in the United States and 40+ countries. Efficiently, economically and reliably.
The team in our BlackFin Square Network Operations Center (NOC) are dedicated, experienced and skilled professionals who ensure you’re operating at peak performance levels 24/7/365.
They provide unequaled Tier I support, with Tier II availability. They are CCNA Cisco certified or higher and Tier I is not scripted. Rather, you get “real thinkers.”
Our escalation pyramid is unmatched, too. You have directors and executives at your disposal if you ever feel like you’re not getting the support you demand and deserve. Once the incident is resolved, we continue working with the provider on steps to prevent issues from reoccurring and to mitigate the impact of future events. Last, we submit for SLA & good will credits on your behalf and ensure the process closed correctly with billing audits!
So you’re free to worry less about managing your infrastructure and focus more on growth.