Managed telecom: two words that can make a world of difference to your company. But what do they mean? What is managed telecom?
It is, essentially, outsourcing the management of your telecom and network providers. It’s partnering with an organization that is extremely knowledgeable about the telecom space and has partnerships to help create the right package for your company. It’s having someone on call, 24/7, whenever anything goes wrong. It’s having someone there who knows your contracts, inside and out, and can design a system that works efficiently, seamlessly, at all hours.
It can consist of Unified Communications as a Service (UCaaS), Global Connectivity options, and NOC services. At the end of the day, it is the easiest way to streamline your technology posture as well as saving your company valuable resources.
6 Steps of a Managed Telecom Solution
Assess Your Needs: Your managed telecom provider will work with you to figure out what exactly your telecom and network needs are to meet all of your business goals. Each business is unique, as are their telecom needs. A good managed telecom provider will work closely to ensure that each of the next steps is based on what your actual needs are, not what they think they are.
Evaluate and Audit Current Solutions: Next, they will look at all of your current solutions to see what’s working, and what’s not. They will look at all of your contracts and note their expiration dates, to make sure that all future solutions are implemented seamlessly with your current products. Your telecom partner should also be doing everything possible to save you money and maintain high financial integrity for your organization.
Recommend Vendor-Neutral Solutions: Once they have an understanding of your requirements and current solutions, they will make recommendations of the best vendors to meet your needs and budget, without bias towards certain partners.
Beta Test: Sometimes the best-laid plans have unforeseen outcomes. With that in mind, your solution will be beta tested before it is rolled out to ensure that, when the time comes, your final solution will be implemented smoothly and efficiently.
Implementation: No matter how big or small the project is, a good partner will be on hand for the rollout to handle issues that pop up, ensure everyone is trained properly, and make certain you are satisfied with how the services work together to achieve your business goals.
Management and Maintenance: Once your managed telecom solution is in place, your partner will be on hand to manage your vendors, maintain your system, and deal with any problems that occur 24/7.
This also includes maintaining financial integrity. Everything from tracking SLA credits, verifying invoices and filing invoice disputes when errors are found. All of this ensures that you save as much money as possible and never leave savings on the table.
Your Managed Telecom Partner
BlackFin Square is your forward-thinking managed telecom partner. With more than two decades of experience in managed telecom, our partnerships and process have been honed to perfection, ensuring that you never have to worry about your technology again. Talk to us today about how we can take technology off your mind so you can keep your mind on your business.