There are many reasons why you might choose to outsource services for your IT department. Sometimes it’s more cost-effective, sometimes it’s to allow your IT staff to allocate their time to other projects. Primarily, it’s because it’s a more efficient way to get things done. This is especially true for your NOC Services. Your IT staff has more valuable work to do than to implement and maintain monitoring systems, rotating shifts to ensure someone is on call 24/7, and responding to trouble alerts that turn out to be nothing.
Not only is keeping your networking monitoring in house costing your staff their time and attention, but it is also costing you money. There are high costs of attrition and training when you lose people who don’t want to be on call 24/7. Additionally, if you are a 24/7 help desk, you will have more payroll costs for additional IT staff to cover the extra shifts. All this and you could still lose $5,600 per minute or $300,000 per hour of network downtime. Your reputation will still take a hit. Your customer satisfaction will decline, as will your employee morale.
Outsourcing your network operating center services can save you all of these headaches. There are also other benefits to outsourcing your NOC services:
It’s more efficient and cost-effective.
By choosing one management partner for your NOC services, you have one point of contact, one person to talk to when there are problems or you want to make changes. You don’t have to worry about payroll or hiring or retention. Rather than paying your valuable IT staff to man a NOC desk, you will be paying them to work on projects that add value to your company.
Help is available 24/7.
A managed services partner will supply the personnel to make sure that your NOC is available whenever your customers need them. Even if you didn’t have the bandwidth to have a 24/7 desk without a managed services partner, your managed services partner will provide it for you.
Take the burden of deployment and management off your IT staff’s plate – focus on other important things.
Your IT staff wanted to work for you because of the incredible things that you are doing in the tech arena, not to work a NOC desk. By working with a managed services partner, they are freed up to focus on the critical projects that you need them to work on.
Reduce training, headaches and potential downtime by giving it to the experts.
No matter how well trained your staff is, they are not the NOC experts that you get with a managed services firm. A managed service firm can lessen the burden your NOC experiences.
There are risks and challenges that come with operating a NOC that a managed services firm can help you mitigate, and at a lower cost than operating one on your own. No matter how you calculate your IT costs, it would be difficult to find a scenario where an in-house network monitoring center is more cost-effective than hiring a partner. Now, all you need to do is find the partner that’s best for you.
At BlackFin Square, we have over 20 years of experience helping companies save money, time, and supporting CIO’s to focus on what matters most. Contact us today to learn more.